| LDR | 00601namu 2200205 k 4500 | |
|---|---|---|
| 001 | 000000098171 | |
| 005 | 20010101000000 | |
| 008 | 991125s1982 us a 001a eng | |
| 020 | ▼a 0814456731 | |
| 040 | ▼a 247004 | |
| 049 | ▼l M0128465 | |
| 056 | ▼a 326.162 | |
| 090 | ▼a 326.162 ▼b B619p | |
| 100 | ▼a Birsner, E. Patricia | |
| 245 | 01 | ▼a Practical guide to customer service management and operations / ▼d E. Patricia Birsner, Ronald D. Balsley |
| 260 | ▼a New York : ▼b amacom, ▼c 1982 | |
| 300 | ▼a 216 p. : ▼b ill. ; ▼c 26 cm | |
| 504 | ▼a Includes index | |
| 653 | ▼a Customer services | |
| 700 | ▼a Balsley, Ronald D. |