| LDR | | 00752namu 2200229 k 4500 |
| 001 | | 000000219136 |
| 005 | | 20091109144933 |
| 008 | | 091109s1998 us 000a eng |
| 020 | |
▼a 1556482302 |
| 040 | |
▼a 247004 |
| 041 | |
▼a eng |
| 049 | |
▼l M0405090 |
| 056 | |
▼a 326.162 |
| 090 | |
▼a 326.162
▼b L482a |
| 100 | |
▼a Leebov, Wendy |
| 245 | |
▼a Achieving impressive customer service :
▼b 7 strategies for the health care manager /
▼d Wendy Leebov, ;
▼e Gail Scott, ;
▼e Lolma Olson. |
| 260 | |
▼a Chicago, Ill. :
▼b American Hospital Pub.,
▼c 1998 |
| 300 | |
▼a xiv, 291 p. ;
▼c 26 cm. |
| 504 | |
▼a Includes index. |
| 653 | |
▼a Health services administration./
▼a Patient satisfaction/
▼a Consumer satisfaction |
| 700 | |
▼a Scott, Gail/
▼a Olson, Lolma |
| 950 | |
▼b \9000 |