| LDR | | 00000nam c2200205 c 4500 |
| 001 | | 000000369701 |
| 005 | | 20161020091741 |
| 008 | | 161010s2015 ulk 001 kor |
| 020 | |
▼a 9791132100799
▼g 93320:
▼c \14000 |
| 040 | |
▼a 247004
▼c 247004
▼d 247004 |
| 056 | |
▼a 325.512
▼2 6 |
| 090 | |
▼a 325.512
▼b B565sㅅ |
| 100 | 1 |
▼a Bettencourt, Lance A. |
| 245 | 10 |
▼a 서비스 이노베이션/
▼d Lance A. Bettencourt 지음;
▼e 삼성SDS ST사업기획팀 옮김. |
| 246 | 19 |
▼a Service innovation
▼b how to go from customer needs to breakthrough services |
| 260 | |
▼a 서울:
▼b Mc Graw Hill Education:
▼b 맥그로힐에듀케이션코리아,
▼c 2015. |
| 300 | |
▼a xxxvii, 258 p.:;
▼c 23 cm. |
| 500 | |
▼a 색인수록 |
| 653 | |
▼a 서비스
▼a 고객서비스 |
| 990 | |
▼a ***1808702
▼b ***1808702 |