| LDR | | 03542cam 2200649Ii 4500 |
| 001 | | 000000389147 |
| 005 | | 20180411154827 |
| 006 | | m o d |
| 007 | | cr cnu---unuuu |
| 008 | | 160912s2017 nyu ob 001 0 eng d |
| 019 | |
▼a 958956248
▼a 960833370 |
| 020 | |
▼a 9780814437827
▼q (electronic bk.) |
| 020 | |
▼a 0814437826
▼q (electronic bk.) |
| 020 | |
▼z 9780814437810 |
| 020 | |
▼z 0814437818 |
| 029 | 1 |
▼a NLGGC
▼b 408123982 |
| 035 | |
▼a (OCoLC)958280300
▼z (OCoLC)958956248
▼z (OCoLC)960833370 |
| 037 | |
▼a F811F349-66A0-48E6-AC4C-516ECAE3AC41
▼b OverDrive, Inc.
▼n http://www.overdrive.com |
| 040 | |
▼a N$T
▼b eng
▼e rda
▼e pn
▼c N$T
▼d N$T
▼d IDEBK
▼d TEFOD
▼d UMI
▼d YDX
▼d TOH
▼d UAB
▼d OCLCQ
▼d K6U
▼d S4S
▼d GGVRL
▼d OCLCQ
▼d SNK
▼d DKU
▼d AUW
▼d 247004 |
| 050 | 4 |
▼a HF5415.5 |
| 072 | 7 |
▼a BUS
▼x 082000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 041000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 042000
▼2 bisacsh |
| 072 | 7 |
▼a BUS
▼x 085000
▼2 bisacsh |
| 082 | 04 |
▼a 658.8/12
▼2 23 |
| 100 | 1 |
▼a Webb, Nicholas J.,
▼d 1958-
▼e author. |
| 245 | 10 |
▼a What customers crave :
▼b how to create relevant and memorable experiences at every touchpoint/
▼c Nicholas Webb. |
| 264 | 1 |
▼a New York, NY :
▼b AMACOM,
▼c [2017] |
| 264 | 4 |
▼c ?017 |
| 300 | |
▼a 1 online resource. |
| 336 | |
▼a text
▼b txt
▼2 rdacontent |
| 337 | |
▼a computer
▼b c
▼2 rdamedia |
| 338 | |
▼a online resource
▼b cr
▼2 rdacarrier |
| 504 | |
▼a Includes bibliographical references and index. |
| 505 | 0 |
▼a Part one. What you need to know about the customer experience -- The advent of "exceptional" customer service -- Bring home the bacon: the value of customer types -- The journey to exceptional customer experiences -- Getting down to the nitty-gritty: why, who, and what -- Innovating excellence -- Innovation: a collaborative process -- Part two. Mapping your customer's journey -- The pre-touchpoint moment -- The first touchpoint moment -- The core touchpoint moment -- The perfect last touchpoint moment -- The in-touchpoint moment -- Technology and the future of customer experience -- Your roadmap to What Customers Crave. |
| 520 | |
▼a Examining how the hyper-connected economy is radically changing consumer expectations, this book is jam-packed with tools and examples to show companies what they need to do to stay on top. --
▼c Edited summary from book. |
| 588 | 0 |
▼a Online resource; title from PDF title page (EBSCO, viewed September 12, 2016). |
| 590 | |
▼a eBooks on EBSCOhost
▼b All EBSCO eBooks |
| 650 | 0 |
▼a Customer services. |
| 650 | 0 |
▼a Customer relations. |
| 650 | 7 |
▼a BUSINESS & ECONOMICS
▼x Industrial Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS
▼x Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS
▼x Management Science.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS
▼x Organizational Behavior.
▼2 bisacsh |
| 650 | 7 |
▼a Customer relations.
▼2 fast
▼0 (OCoLC)fst00885533 |
| 650 | 7 |
▼a Customer services.
▼2 fast
▼0 (OCoLC)fst00885545 |
| 655 | 4 |
▼a Electronic books. |
| 776 | 08 |
▼i Print version:
▼a Webb, Nicholas J., 1958-
▼t What customers crave.
▼d New York, NY : AMACOM, [2017]
▼z 9780814437810
▼z 0814437818
▼w (DLC) 2016023108
▼w (OCoLC)945483321 |
| 856 | 40 |
▼u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1250304 |
| 938 | |
▼a ProQuest MyiLibrary Digital eBook Collection
▼b IDEB
▼n cis35836826 |
| 938 | |
▼a Gale Cengage Learning
▼b GVRL
▼n GVRL04RM |
| 938 | |
▼a EBSCOhost
▼b EBSC
▼n 1250304 |
| 938 | |
▼a ProQuest MyiLibrary Digital eBook Collection
▼b IDEB
▼n cis35836826 |
| 938 | |
▼a YBP Library Services
▼b YANK
▼n 13162525 |
| 990 | |
▼a ***1012033 |
| 994 | |
▼a 92
▼b KRDHU |