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| 007 | | cr unu|||||||| |
| 008 | | 180523s2018 enka o 000 0 eng d |
| 020 | |
▼a 9781783001453
▼q (electronic bk.) |
| 020 | |
▼a 1783001453
▼q (electronic bk.) |
| 020 | |
▼z 9781783001446 |
| 035 | |
▼a 1801023
▼b (N$T) |
| 035 | |
▼a (OCoLC)1037100061 |
| 037 | |
▼a CL0500000966
▼b Safari Books Online |
| 037 | |
▼a 20A77C20-DD12-4981-BEED-EDB4C0853942
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▼n http://www.overdrive.com |
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▼a 658.4/038011
▼2 23 |
| 100 | 1 |
▼a Coppenhaver, Robert,
▼e author. |
| 245 | 10 |
▼a From voices to results :
▼b questions, tools, and analysis : proven techniques for understanding and engaging with your customers/
▼c Robert Coppenhaver. |
| 246 | 30 |
▼a Proven techniques for understanding and engaging with your customers |
| 260 | |
▼a Birmingham, UK:
▼b Packt Publishing,
▼c 2018. |
| 300 | |
▼a 1 online resource (1 volume):
▼b illustrations. |
| 336 | |
▼a text
▼b txt
▼2 rdacontent |
| 337 | |
▼a computer
▼b c
▼2 rdamedia |
| 338 | |
▼a online resource
▼b cr
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| 588 | |
▼a Description based on online resource; title from cover (Safari, viewed May 22, 2018). |
| 590 | |
▼a Master record variable field(s) change: 072, 082 |
| 650 | 0 |
▼a Customer relations
▼x Management. |
| 650 | 0 |
▼a Customer loyalty. |
| 650 | 7 |
▼a Customer loyalty.
▼2 fast
▼0 (OCoLC)fst00885531 |
| 650 | 7 |
▼a Customer relations
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▼2 fast
▼0 (OCoLC)fst00885539 |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Industrial Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Management Science.
▼2 bisacsh |
| 650 | 7 |
▼a BUSINESS & ECONOMICS / Organizational Behavior.
▼2 bisacsh |
| 655 | 4 |
▼a Electronic books. |
| 856 | 40 |
▼3 EBSCOhost
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▼n 1801023 |
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▼a ***1012033 |
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