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020 ▼a 9781783001453 ▼q (electronic bk.)
020 ▼a 1783001453 ▼q (electronic bk.)
020 ▼z 9781783001446
035 ▼a 1801023 ▼b (N$T)
035 ▼a (OCoLC)1037100061
037 ▼a CL0500000966 ▼b Safari Books Online
037 ▼a 20A77C20-DD12-4981-BEED-EDB4C0853942 ▼b OverDrive, Inc. ▼n http://www.overdrive.com
040 ▼a UMI ▼b eng ▼e rda ▼e pn ▼c UMI ▼d OCLCF ▼d TOH ▼d TEFOD ▼d N$T ▼d 247004
050 4 ▼a HD30.213
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072 7 ▼a BUS ▼x 085000 ▼2 bisacsh
08204 ▼a 658.4/038011 ▼2 23
1001 ▼a Coppenhaver, Robert, ▼e author.
24510 ▼a From voices to results : ▼b questions, tools, and analysis : proven techniques for understanding and engaging with your customers/ ▼c Robert Coppenhaver.
24630 ▼a Proven techniques for understanding and engaging with your customers
260 ▼a Birmingham, UK: ▼b Packt Publishing, ▼c 2018.
300 ▼a 1 online resource (1 volume): ▼b illustrations.
336 ▼a text ▼b txt ▼2 rdacontent
337 ▼a computer ▼b c ▼2 rdamedia
338 ▼a online resource ▼b cr ▼2 rdacarrier
588 ▼a Description based on online resource; title from cover (Safari, viewed May 22, 2018).
590 ▼a Master record variable field(s) change: 072, 082
650 0 ▼a Customer relations ▼x Management.
650 0 ▼a Customer loyalty.
650 7 ▼a Customer loyalty. ▼2 fast ▼0 (OCoLC)fst00885531
650 7 ▼a Customer relations ▼x Management. ▼2 fast ▼0 (OCoLC)fst00885539
650 7 ▼a BUSINESS & ECONOMICS / Industrial Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Management. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Management Science. ▼2 bisacsh
650 7 ▼a BUSINESS & ECONOMICS / Organizational Behavior. ▼2 bisacsh
655 4 ▼a Electronic books.
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938 ▼a EBSCOhost ▼b EBSC ▼n 1801023
990 ▼a ***1012033
994 ▼a 92 ▼b N$T