목차 | 대구한의대학교 도서관

CONTENTS
Part One Introduction to <FONT color ... #0000
 Making Things Happen ... 9
 Meeting the competition ... 9
 Organizing People, Projects, and Processes ... 10
 Leading ... 10
 What Do Managers Do? ... 11
 Kinds of Managers ... 11
 Top Managers ... 12
 Middle Managers ... 13
 First-Line Managers ... 14
 Team Leaders ... 15
 Managerial Roles ... 16
 Interpersonal Roles ... 18
 Informational Roles ... 18
 Decisional Roles ... 19
 What Does it Take to Be a Manager? ... 22
 What Companies Look for in Managers ... 23
 Mistakes Managers Make ... 25
 The Transition to <FONT color ... #0000
 Competitive Advantage through People ... 32
 What Really Happened? ... 35
 Key Terms ... 36
 What Would You Do-ⅱ? ... 36
 Critical-Thinking Video Case ... 37
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 Chapter Two Organizational Environments and Cultures ... 40
 External Environments ... 42
 Changing Environments ... 43
 Environmental Change ... 43
 Environmental Complexity ... 44
 Environmental Munificence ... 45
 Uncertainty ... 46
 General Environment ... 47
 Economy ... 48
 Technological Component ... 50
 Sociocultural Component ... 50
 Political / Legal Component ... 51
 Specific Environment ... 53
 Customer Component ... 53
 competitor Component ... 54
 Supplier component ... 55
 Industry Regulation Component ... 57
 Advocacy Groups ... 57
 Making Sense of Changing Environments ... 60
 Environmental Scanning ... 60
 Interpreting Environmental Factors ... 61
 Acting on Threats and Opportunities ... 62
 Internal Environments ... 63
 Organizational Cultures : Creation, Success, and Change ... 64
 Creation and Maintenance of Organizational Cultures ... 64
 Successful Organizational Cultures ... 66
 Changing Organizational Cultures ... 68
 What Really Happened? ... 72
 Key Terms ... 73
 what Would You Do-ⅱ? ... 74
 Critical-Thinking Video Case ... 75
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 Workplace Deviance ... 85
 U.S. Sentencing Commission Guidelines ... 87
 Who, What, and Why? ... 87
 Determining the Punishment ... 87
 How Do You Make Ethical Decisions? ... 89
 Influences on Ethical Decision Making ... 89
 Ethical Intensity of the Decision ... 90
 Moral Development ... 91
 Principles of Ethical Decision Making ... 92
 Practical Steps to Ethical Decision Making ... 94
 Selecting and hiring Ethical Employees ... 94
 Codes of Ethics ... 96
 Ethics Training ... 97
 Ethical Climate ... 98
 What Is Social Responsibility? ... 99
 To whom Are Organizations Socially Responsible? ... 100
 For What Are Organizations Socially Responsible? ... 106
 Responses to Demands for Social Responsibility ... 109
 Social Responsibility and Economic Performance ... 110
 What Really Happened? ... 113
 Key Terms ... 114
 What Would You Do-ⅱ? ... 115
 Critical-Thinking Video Case ... 116
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Part Two Making Things Happen ... 119
 Chapter Four Planning ... 120
 Planning ... 121
 Costs and Benefits of Planning ... 123
 Benefits of Planning ... 123
 Planning Pitfalls ... 124
 How to Make a Plan That Works ... 127
 Setting Goals ... 127
 Developing Commitment to Goals ... 128
 Developing Effective Action Plans ... 129
 Tracking Progress ... 129
 Maintaining Flexibility ... 131
 Kinds of Plans ... 133
 Planning from Top to Bottom ... 133
 Starting at the Top ... 134
 Bending in the Middle ... 138
 Finishing at the Bottom ... 140
 Special-Purpose Plans ... 143
 Planning for Change ... 144
 Planning for Contingencies ... 147
 Planning for Product Development ... 150
 What Really Happened? ... 154
 Key Terms ... 155
 What Would You Do-ⅱ? ... 156
 Critical-Thinking Video Case ... 157
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 Chapter Five Decision Making ... 160
 What Is Rational Decision Making? ... 162
 Steps to Rational Decision Making ... 164
 Define the Problem ... 164
 Identify Decision Criteria ... 166
 Weight the Criteria ... 166
 Generate Alternative courses of Action ... 168
 Evaluate Each Alternative ... 170
 Compute the Optimal Decision ... 170
 Limits to Rational Decision Making ... 171
 Bounded Rationality ... 172
 Common Decision-Making Mistakes ... 174
 Risk and Decision Making under Risky Conditions ... 176
 Improving Decision Making ... 179
 Using Rules and Testing to Improve Decision Making ... 180
 Decision Rules ... 180
 Multivariable Testing ... 181
 Using Groups to Improve Decision Making ... 182
 Advantages and Pitfalls of Group Decision Making ... 183
 Structured Conflict ... 184
 Nominal Group Technique ... 186
 Delphi Technique ... 187
 Electronic Brainstorming ... 187
 What Really Happened? ... 191
 Key Terms ... 192
 What Would You Do-ⅱ? ... 193
 Critical Thinking Video Case ... 193
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 Chapter Six Managing Information ... 196
 Why Information Matters ... 199
 Characteristics and Costs of Useful Information ... 199
 Accurate information ... 199
 Complete information ... 199
 Relevant information ... 200
 Timely Information ... 201
 Acquisition Costs ... 201
 Processing Costs ... 201
 Storage Costs ... 202
 Retrieval Costs ... 202
 Communication Costs ... 202
 Strategic Importance of Information ... 203
 First-Mover Advantage ... 203
 Sustaining a Competitive Advantage ... 204
 Information Technologies ... 206
 Capturing, Storing, and Processing Information ... 206
 Capturing Information ... 206
 Storing Information ... 207
 Processing information ... 210
 Accessing and Sharing Information and Knowledge ... 213
 Communication ... 213
 Internal Access and Sharing ... 216
 External Access and Sharing ... 219
 Sharing Knowledge and Expertise ... 221
 What Really Happened? ... 224
 Key Terms ... 225
 What Would You Do-ⅱ? ... 225
 Critical-Thinking Video Case ... 226
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 Chapter Seven Control ... 230
 Basics of Control ... 232
 The Control Process ... 233
 Standards ... 233
 Comparison to Standards ... 234
 Corrective Action ... 234
 Dynamic Process ... 236
 Feedback, Concurrent and Feedforward Control ... 236
 Is Control Necessary or Possible? ... 238
 Is More Control Necessary? ... 239
 Is More Control Possible? ... 240
 Quasi-Control : When Control Isn't Possible ... 241
 How and What to Control ... 243
 Control Methods ... 244
 Bureaucratic Control ... 245
 Objective Control ... 246
 Normative Control ... 247
 Concertive Control ... 248
 Self-Control ... 250
 What to Control? ... 252
 The Balanced Scorecard ... 252
 The Financial Perspective : Controlling Economic Value Added ... 254
 The Customer Perspective : controlling Customer Defections ... 257
 The Internal Perspective : controlling Quality ... 259
 The Innovation and Learning Perspective : controlling Waste and Pollution ... 261
 What Really Happened? ... 265
 Key Terms ... 266
 What Would You Do-ⅱ? ... 267
 Critical-Thinking Video Case ... 268
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 What Is Global Business? ... 274
 Impact of Global Business ... 274
 Trade Rules and Agrements ... 279
 Trade Barriers ... 279
 Trade Agreements ... 281
 Consumers, Trade Barriers, and Trade Agreements ... 284
 How to Go Global? ... 285
 Consistency or Adaptation? ... 286
 Forms for Global Business ... 287
 Exporting ... 288
 Cooperative Contracts ... 288
 Strategic Alliances ... 290
 Wholly Owned affiliates (Build or Buy) ... 291
 Global New Ventures ... 292
 What Really Happened? ... 400
 Key Terms ... 401
 what Would You Do-ⅱ? ... 402
 Critical-Thinking Video Case ... 403
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 Chapter Eleven Designing Adaptive Organizations ... 408
 Designing Organizational Structures ... 411
 Departmentalization ... 413
 Functional Departmentalization ... 413
 Product Departmentalization ... 414
 Customer Departmentalization ... 416
 Geographic Departmentalization ... 419
 Matrix Departmentalization ... 419
 Organizational Authority ... 423
 Chain of Command ... 423
 Line Versus Staff Authority ... 423
 Delegation of Authority ... 424
 Degree of Centralization ... 426
 Job Design ... 428
 Job Specialization ... 428
 Job Rotation, Enlargement, and Enrichment ... 430
 Job Characteristics Model ... 431
 Designing Organizational Processes ... 437
 Intraorganizational Processes ... 437
 Reengineering ... 439
 Empowerment ... 441
 Behavioral Informality ... 442
 Interorganizational Processes ... 445
 Modular Organizations ... 446
 Virtual Organizations ... 448
 Boundaryless Organizations ... 449
 What Really Happened? ... 452
 Key Terms ... 453
 What Would You Do-ⅱ? ... 454
 Critical-Thinking Video Case ... 455
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Part Four Organizing People, Projects, and Processes ... 459
 Chapter Twelve Managing Individuals and a Diverse Work Force ... 460
 Diversity and Why It Matters ... 463
 Diversity : Differences That Matter ... 463
 Diversity Is Not Affirmative Action ... 463
 Diversity Makes Good Business Sense ... 465
 Diversity and individual Differences ... 469
 Surface-Level Diversity ... 471
 Age ... 471
 Gender ... 471
 Race / Ethnicity ... 473
 Mental or Physical Disabilities ... 474
 Deep-Level Diversity ... 478
 Big Five Dimensions of Personality ... 479
 Work-Related Personality Dimensions ... 482
 How Can Diversity Be Managed? ... 487
 Managing Diversity ... 487
 Diversity Paradigms ... 487
 Diversity Principles ... 489
 Diversity Training and Practices ... 491
 What Really Happened? ... 494
 Key Terms ... 495
 What Would You Do-ⅱ? ... 496
 Critical-Thinking Video Case ... 497
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 Chapter Thirteen Managing Teams ... 500
 Why Work Teams? ... 502
 The Good and Bad of Using Teams ... 503
 The Advantages of Teams ... 503
 The Disadvantages of Teams ... 506
 When to Use Teams ... 509
 Kinds of Teams ... 512
 Autonomy, the Key Dimension ... 513
 Special Kinds of Teams ... 515
 Managing Work Teams ... 518
 Work Team Characteristics ... 519
 Team Norms ... 519
 Team Cohesiveness ... 520
 Team Size ... 522
 Team Conflict ... 523
 Stages of Team Development ... 524
 Enhancing Work Team Effectiveness ... 527
 Setting Team Goals and Priorities ... 527
 Selecting People for Teamwork ... 530
 Team Training ... 530
 Team Compensation and Recognition ... 532
 What Really Happened? ... 538
 Key Terms ... 538
 What Would Do-ⅱ? ... 540
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 Chapter Fourteen Managing Human Resource Systems ... 544
 Determining Human Resource Needs. ... 546
 Human Resource Planning ... 548
 Forecasting Demand and Supply ... 549
 Human Resource Information Systems ... 551
 Employment Legislation ... 553
 Federal Employment Laws ... 554
 Adverse Impact and Employment Discrimination ... 556
 Sexual Harassment ... 557
 Finding Qualified Workers ... 560
 Recruiting ... 560
 Job Analysis and Recruiting ... 560
 Internal Recruiting ... 562
 External Recruiting ... 563
 Selection ... 565
 Application Forms and Resumes ... 565
 References and Background Checks ... 567
 Selection Tests ... 568
 Interviews ... 571
 Developing Qualified Workers ... 575
 Training ... 575
 Determining Training Needs ... 576
 Training Methods ... 578
 Evaluating Training ... 580
 Performance Appraisal ... 581
 Accurately Measuring job Performance ... 582
 Sharing Performance Feedback ... 584
 Keeping Qualified Workers ... 586
 Compensation ... 586
 Compensation Decisions ... 587
 Employment Benefits ... 589
 Employee Separations ... 590
 Terminating Employees ... 590
 Downsizing ... 591
 Retirement ... 593
 Employee Turnover ... 593
 What Really Happened? ... 595
 Key Terms ... 596
 What Would You Do-ⅱ? ... 597
 Critical-Thinking Video Case ... 598
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 Chapter Fifteen Managing Service and Manufacturing Operations ... 602
 Managing for Productivity and Quality ... 604
 Productivity ... 604
 Why Productivity Matters ... 605
 Kinds of Productivity ... 606
 Quality ... 608
 Quality-Related Product Characteristics ... 609
 Quality-Related Service Characteristics ... 610
 ISO 9000 ... 611
 Malcolm Baldrige National Quality Award ... 612
 Total quality <FONT color ... #0000
 Managing Operations ... 616
 Service Operations ... 616
 The Service-Profit Chain ... 617
 Service Recovery and Empowerment ... 619
 Manufacturing Operations ... 621
 Amount of Processing in Manufacturing Operations ... 622
 Flexibility of Manufacturing Operations ... 624
 Inventory ... 628
 Types of Inventory ... 629
 Measuring Inventory ... 630
 Costs of Maintaining an Inventory ... 632
 Managing Inventory ... 633
 What Really Happened? ... 638
 Key Terms ... 640
 What Would You Do-ⅱ? ... 640
 Critical-Thinking Video Case ... 641
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Part Five Leading ... 645
 Chapter Sixteen Motivation ... 646
 What is Motivation? ... 647
 Basics of Motivation ... 648
 Effort and Performance ... 649
 Need Satisfaction ... 651
 Extrinsic and Intrinsic Rewards ... 653
 Motivating with the Basics ... 655
 How Perceptions and Expectations Affect Motivation ... 657
 Equity Theory ... 657
 Components of Equity Theory ... 658
 How People React to Perceived Inequity ... 659
 Motivating with Equity Theory ... 661
 Expectancy Theory ... 663
 Components of Expectancy Theory ... 663
 Motivating with Expectancy Theory ... 665
 How Rewards and Goals Affect Motivation ... 667
 Reinforcement Theory ... 667
 Components of Reinforcement Theory ... 669
 Schedules for Delivering Reinforcement ... 671
 Motivating with Reinforcement Theory ... 673
 Goal-Setting Theory ... 676
 Components of Goal-Setting Theory ... 677
 Motivating with Goal-Setting Theory ... 679
 Motivating with the Integrated Model ... 683
 What Really Happened? ... 683
 Key Terms ... 685
 What Would You Do-ⅱ? ... 686
 Critical-Thinking Video Case ... 687
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 Chapter Seventeen Leadership ... 690
 What Is Leadership? ... 692
 Leadership ... 692
 Leaders versus Managers ... 693
 Substitutes for Leadership : Do Leaders Always Matter? ... 694
 Who Leaders Are and What Leaders Do ... 697
 Leadership Traits ... 697
 Leadership Behaviors ... 700
 Situational Leadership ... 703
 Putting Leaders in the Right Situation : Fiedler's Contingency Theory ... 704
 Leadership Style : Least Preferred Co-worker ... 705
 Situational Favorableness ... 705
 Matching Leadership Styles and Situations ... 707
 Adapting Leader Behavior : Path-Goal Theory ... 708
 Leadership Styles ... 709
 Subordinate and Environmental Contingencies ... 712
 Adapting Leader Behavior : Hersey & Blanchard's Situational Theory ... 713
 Worker Maturity ... 714
 Leadership Styles ... 714
 Adapting Leader Behavior : Normative Decision Theory ... 716
 Decision Styles ... 717
 Decision Quality and Acceptance ... 717
 Strategic Leadership ... 721
 Visionary Leadership ... 721
 Charismatic Leadership ... 722
 Transformational Leadership ... 725
 What Really Happened? ... 728
 Key Terms ... 729
 What Would You Do-ⅱ? ... 730
 Critical-Thinking Video Case ... 731
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 Chapter Eighteen Managing Communication ... 734
 What Would You Do? ... 735
 Communication ... 736
 Perception and Communication Problems ... 737
 Basic perception Process ... 737
 Perception Problems ... 740
 Perceptions of Others ... 742
 Self-Perception ... 743
 Kinds of Communication ... 744
 The Communication Process ... 744
 Formal Communication Channels ... 747
 Informal Communication Channels ... 748
 Coaching and Counseling : One-on-One Communication ... 750
 Nonverbal Communication ... 751
 Improving Communication ... 753
 Managing One-on-One Communication ... 753
 Choosing the Right Communication Medium ... 753
 Listening ... 754
 Giving Feedback ... 757
 Improving Cross-Cultural Communication ... 758
 Managing Organization-Wide Communication ... 760
 Improving Transmission : Getting the Message Out ... 760
 Improving Reception : Hearing What Others Feel and Think ... 762
 What Really Happened? ... 765
 Key Terms ... 766
 What Would You Do-ⅱ? ... 766
 Critical-Thinking Video Case ... 767
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