Part Ⅰ HOTEL ENGLISH Unit 01. Reservation Clerk ... 13 Unit 02. Doorman ... 15 Unit 03. Room Clerk ... 16 Unit 04. Bellman ... 18 Unit 05. Telephone Operator ... 20 Unit 06. Information Clerk ... 22 Unit 07. Mail Clerk ... 24 Unit 08. Check Room Attendant ... 25 Unit 09. Front Cashier ... 27 Unit 10. Housekeeper ... 28 Unit 11. Room Maid ... 30 Unit 12. Laundry Clerk ... 31 Unit 13. Receptionist ... 33 Unit 14. Breakfast ... 34 Unit 15. Luncheon ... 35 Unit 16. Dinner ... 37 Unit 17. Bar ... 39 Unit 18. Room Service ... 41 AIRLINE ENGLISH Unit 01. Reservation ... 43 1) Request reservation ... 43 2) Traveling with children ... 44 3) Transfer flight schedules ... 45 4) Reconfirmation ... 46 5) Canceling Reservation ... 46 Unit 02. Ticketing ... 47 Unit 03. Checking in ... 48 Unit 04. Security Check-In ... 49 Unit 05. Pre-boarding Station ... 50 Unit 06. Check-In Announcements ... 50 1) Government formalities for departure ... 50 2) Check-in ... 51 3) Security check-in ... 51 4) Final call security check-in ... 51 5) Departure delayed ... 51 6) Departure cancelled ... 52 7) Boarding ... 52 Unit 07. Passenger Boarding ... 52 1) At the door ... 52 2) In the cabin ... 53 Unit 08. Seating Guide ... 55 1) Separated passenger ... 55 2) Changing seats ... 56 3) Wrong seats ... 57 4) Double seating ... 57 5) Luggage in the aisle ... 57 6) Luggage in the seat ... 58 7) Luggage in the overhead compartment ... 59 Unit 09. Preparations for take-off ... 59 1) Seat belt check ... 59 2) Tray table／Seat back ... 60 3) Newspaper Service ... 60 4) Delay in departure ... 61 Unit 10. Before Take-off Announcement ... 61 1) Boarding ... 61 2) Takeoff delayed ... 61 3) Welcome ... 61 4) Safety demonstration ... 62 5) Takeoff ... 63 6) Restriction on using electronic service ... 63 Unit 11. Earphone and Travel service ... 63 1) Hot towel service ... 63 2) Earphone service ... 64 Unit 12. Meal and Beverae service ... 65 1) Beverage service ... 65 2) Meal service ... 66 3) Wine service ... 67 4) Coffee and Tea service ... 67 5) Meal Tray Pick-up ... 68 Unit 13. In-Flight Music and Movie ... 69 Unit 14. Service and Comfort ... 71 Unit 15. Sick Passenger Handling ... 72 Unit 16. In-Flight Sales ... 73 Unit 17. CIQ Information ... 75 Unit 18. Destination City Information ... 76 Unit 19. Landing and Deplaning ... 77 Unit 20. En-Route Announcements ... 78 1) Service Plan ... 78 2) Meal and beverage ... 79 3) In-Flight movie ... 79 4) Turbulence ... 79 5) In-Flight duty-free sales ... 79 6) Flying over scenic spots ... 79 7) Document ... 80 8) Headphone collection ... 81 9) Destination approaching ... 81 Unit 21. Landing ... 81 Unit 22. Farewell ... 82 Unit 23. Deplaning ... 82 Unit 24. Immigration ... 82 Unit 25. Baggage Claim ... 83 Unit 26. Customs ... 85 Unit 27. Money Exchange Counter ... 86 Unit 28. Check-Out Announcements ... 87 1) Arrival ... 87 2) Paging ... 87 3) Arrival Delayed ... 88 4) Arrival cancelled ... 88 5) Diverted Flight ... 88 6) Lost & Found ... 88 Part Ⅱ Unit 01. At The Travel Bureau ... 93 Unit 02. Informations For Tour ... 94 Unit 03. On The Street ... 96 Unit 04. On The Train ... 97 Unit 05. At The Bank ... 99 Unit 06. At The Travel Agency ... 101 Unit 07. At The Department Store ... 101 Unit 08. Talking About Sightseeing ... 103 Unit 09. Downtown Seoul ... 114 Unit 10. Meeting Service ... 117 Unit 11. Reservation For Breakfast ... 121 Unit 12. Food Service ... 122 Unit 13. Renting A Car ... 124 Unit 14. Phone Call ... 127 Unit 15. Going To A Restaurant ... 129 Unit 16. Public Transportation ... 130 Unit 17. Invitations ... 131 Unit 18. Asking Directions ... 132 Unit 19. At The Post Office ... 133 Unit 20. At The Pharmacy ... 134 Part Ⅲ Unit 01. Tourism Today ... 137 Unit 02. Tourism Defined ... 138 1) Tourism defined ... 138 2) Tourism more broadly defined ... 141 Unit 03. Domestic Tourism ... 142 1) Domestic tourism ... 142 2) Local tourism ... 143 Unit 04. International Tourism ... 144 Developing countries ... 144 Balance of trade ... 144 Unit 05. International Government Organizations ... 146 UN World Tourism Organization(UN WTO) ... 146 International Civil Aviation Organization(ICAO) ... 147 International Air Transport Association(IATA) ... 147 Organization for Economic Cooperation and Development(OECD) ... 148 Organization of American States(OAS) ... 148 Pacific Asia Travel Association(PATA) ... 149 American Society of Travel Agents(ASTA) ... 149 Other Organizations ... 149 Part Ⅳ Unit 01. History ... 153 Dangun and the Founding Myth of Korea ... 153 Unit 02. Land ... 155 Unit 03. Climate ... 156 Unit 04. Religion ... 156 Unit 05. Language ... 157 Unit 06. Seoul ... 158 Unit 07. Gyeongju ... 158 Part Ⅴ Unit 01. Job Interviewing ... 163 Unit 02. Self Introduction(Autobiography) ... 166 1) Self-Introduction ... 167 2) Family Background ... 167 3) Motto(Basic principle of my life) ... 167 4) Personality ... 168 5) Interests and Hobbies ... 168 6) My goals in life ... 168 Unit 03. Personal History(Resume) ... 168 Unit 04. Hospitality Personnel Guideline ... 169 1) Smile ... 169 2) A Guide to hospitality industry ... 170 3) Personal services as an escort ... 170 Do ... 170 Don't ... 171 4) What does PLEASE mean? ... 171 부록 : Proverbs ... 173