상세정보
Export to Refworks부가기능
Managing the Total Customer Experience: Offering products or services alone is no longer enough: Organizations must provide their customers with satisfactory experiences. Competing on this dimension means orchestrating all the 'clues' that people detect in the buying process.
기사 상세정보
소장정보
- 소장정보
| No. | 소장처 | 소장사항 | 청구기호 | 구독 | 최근입수호 | 권호·제본정보 보기 |
|---|---|---|---|---|---|---|
| 1 | 삼성캠퍼스/연속간행물실(2층)/ | 325.05 S634 | 구독중단 | 2011년 Fall Vol.53 No.1 |
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