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| 자료유형 | 단행본 |
|---|---|
| 서명/저자사항 | Management / Chuck Williams |
| 개인저자 | Williams, Chuck |
| 발행사항 | Cincinnati : South-Western, 2000 |
| 형태사항 | xxv, 821 p. : ill. ; 29 cm + CD-ROM 1 sheet |
| ISBN | 0538861630 |
| 서지주기 | Includes index |
| 비통제주제어 | Management/,경영 |
| 분류기호 | 325 |
| 언어 | 영어 |
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CONTENTS
Part One Introduction to <B><FONT color ... #0000
Chapter One <B><FONT color ... #0000
What Is <B><FONT color ... #0000
<B><FONT color ... #0000
<B><FONT color ... #0...
목차 전체
CONTENTS
Part One Introduction to <B><FONT color ... #0000
Chapter One <B><FONT color ... #0000
What Is <B><FONT color ... #0000
<B><FONT color ... #0000
<B><FONT color ... #0000
Making Things Happen ... 9
Meeting the competition ... 9
Organizing People, Projects, and Processes ... 10
Leading ... 10
What Do Managers Do? ... 11
Kinds of Managers ... 11
Top Managers ... 12
Middle Managers ... 13
First-Line Managers ... 14
Team Leaders ... 15
Managerial Roles ... 16
Interpersonal Roles ... 18
Informational Roles ... 18
Decisional Roles ... 19
What Does it Take to Be a Manager? ... 22
What Companies Look for in Managers ... 23
Mistakes Managers Make ... 25
The Transition to <B><FONT color ... #0000
Why <B><FONT color ... #0000
Competitive Advantage through People ... 32
What Really Happened? ... 35
Key Terms ... 36
What Would You Do-ⅱ? ... 36
Critical-Thinking Video Case ... 37
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Two Organizational Environments and Cultures ... 40
External Environments ... 42
Changing Environments ... 43
Environmental Change ... 43
Environmental Complexity ... 44
Environmental Munificence ... 45
Uncertainty ... 46
General Environment ... 47
Economy ... 48
Technological Component ... 50
Sociocultural Component ... 50
Political / Legal Component ... 51
Specific Environment ... 53
Customer Component ... 53
competitor Component ... 54
Supplier component ... 55
Industry Regulation Component ... 57
Advocacy Groups ... 57
Making Sense of Changing Environments ... 60
Environmental Scanning ... 60
Interpreting Environmental Factors ... 61
Acting on Threats and Opportunities ... 62
Internal Environments ... 63
Organizational Cultures : Creation, Success, and Change ... 64
Creation and Maintenance of Organizational Cultures ... 64
Successful Organizational Cultures ... 66
Changing Organizational Cultures ... 68
What Really Happened? ... 72
Key Terms ... 73
what Would You Do-ⅱ? ... 74
Critical-Thinking Video Case ... 75
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Three Ethics and Social Responsibility ... 80
What Is Ethical and Unethical Workplace Behavior? ... 82
Ethics and the Nature of <B><FONT color ... #0000
Workplace Deviance ... 85
U.S. Sentencing Commission Guidelines ... 87
Who, What, and Why? ... 87
Determining the Punishment ... 87
How Do You Make Ethical Decisions? ... 89
Influences on Ethical Decision Making ... 89
Ethical Intensity of the Decision ... 90
Moral Development ... 91
Principles of Ethical Decision Making ... 92
Practical Steps to Ethical Decision Making ... 94
Selecting and hiring Ethical Employees ... 94
Codes of Ethics ... 96
Ethics Training ... 97
Ethical Climate ... 98
What Is Social Responsibility? ... 99
To whom Are Organizations Socially Responsible? ... 100
For What Are Organizations Socially Responsible? ... 106
Responses to Demands for Social Responsibility ... 109
Social Responsibility and Economic Performance ... 110
What Really Happened? ... 113
Key Terms ... 114
What Would You Do-ⅱ? ... 115
Critical-Thinking Video Case ... 116
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Part Two Making Things Happen ... 119
Chapter Four Planning ... 120
Planning ... 121
Costs and Benefits of Planning ... 123
Benefits of Planning ... 123
Planning Pitfalls ... 124
How to Make a Plan That Works ... 127
Setting Goals ... 127
Developing Commitment to Goals ... 128
Developing Effective Action Plans ... 129
Tracking Progress ... 129
Maintaining Flexibility ... 131
Kinds of Plans ... 133
Planning from Top to Bottom ... 133
Starting at the Top ... 134
Bending in the Middle ... 138
Finishing at the Bottom ... 140
Special-Purpose Plans ... 143
Planning for Change ... 144
Planning for Contingencies ... 147
Planning for Product Development ... 150
What Really Happened? ... 154
Key Terms ... 155
What Would You Do-ⅱ? ... 156
Critical-Thinking Video Case ... 157
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Five Decision Making ... 160
What Is Rational Decision Making? ... 162
Steps to Rational Decision Making ... 164
Define the Problem ... 164
Identify Decision Criteria ... 166
Weight the Criteria ... 166
Generate Alternative courses of Action ... 168
Evaluate Each Alternative ... 170
Compute the Optimal Decision ... 170
Limits to Rational Decision Making ... 171
Bounded Rationality ... 172
Common Decision-Making Mistakes ... 174
Risk and Decision Making under Risky Conditions ... 176
Improving Decision Making ... 179
Using Rules and Testing to Improve Decision Making ... 180
Decision Rules ... 180
Multivariable Testing ... 181
Using Groups to Improve Decision Making ... 182
Advantages and Pitfalls of Group Decision Making ... 183
Structured Conflict ... 184
Nominal Group Technique ... 186
Delphi Technique ... 187
Electronic Brainstorming ... 187
What Really Happened? ... 191
Key Terms ... 192
What Would You Do-ⅱ? ... 193
Critical Thinking Video Case ... 193
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Six Managing Information ... 196
Why Information Matters ... 199
Characteristics and Costs of Useful Information ... 199
Accurate information ... 199
Complete information ... 199
Relevant information ... 200
Timely Information ... 201
Acquisition Costs ... 201
Processing Costs ... 201
Storage Costs ... 202
Retrieval Costs ... 202
Communication Costs ... 202
Strategic Importance of Information ... 203
First-Mover Advantage ... 203
Sustaining a Competitive Advantage ... 204
Information Technologies ... 206
Capturing, Storing, and Processing Information ... 206
Capturing Information ... 206
Storing Information ... 207
Processing information ... 210
Accessing and Sharing Information and Knowledge ... 213
Communication ... 213
Internal Access and Sharing ... 216
External Access and Sharing ... 219
Sharing Knowledge and Expertise ... 221
What Really Happened? ... 224
Key Terms ... 225
What Would You Do-ⅱ? ... 225
Critical-Thinking Video Case ... 226
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Seven Control ... 230
Basics of Control ... 232
The Control Process ... 233
Standards ... 233
Comparison to Standards ... 234
Corrective Action ... 234
Dynamic Process ... 236
Feedback, Concurrent and Feedforward Control ... 236
Is Control Necessary or Possible? ... 238
Is More Control Necessary? ... 239
Is More Control Possible? ... 240
Quasi-Control : When Control Isn't Possible ... 241
How and What to Control ... 243
Control Methods ... 244
Bureaucratic Control ... 245
Objective Control ... 246
Normative Control ... 247
Concertive Control ... 248
Self-Control ... 250
What to Control? ... 252
The Balanced Scorecard ... 252
The Financial Perspective : Controlling Economic Value Added ... 254
The Customer Perspective : controlling Customer Defections ... 257
The Internal Perspective : controlling Quality ... 259
The Innovation and Learning Perspective : controlling Waste and Pollution ... 261
What Really Happened? ... 265
Key Terms ... 266
What Would You Do-ⅱ? ... 267
Critical-Thinking Video Case ... 268
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Part Three Meeting the competition ... 271
Chapter Eight Global <B><FONT color ... #0000
What Is Global Business? ... 274
Impact of Global Business ... 274
Trade Rules and Agrements ... 279
Trade Barriers ... 279
Trade Agreements ... 281
Consumers, Trade Barriers, and Trade Agreements ... 284
How to Go Global? ... 285
Consistency or Adaptation? ... 286
Forms for Global Business ... 287
Exporting ... 288
Cooperative Contracts ... 288
Strategic Alliances ... 290
Wholly Owned affiliates (Build or Buy) ... 291
Global New Ventures ... 292
What Really Happened? ... 400
Key Terms ... 401
what Would You Do-ⅱ? ... 402
Critical-Thinking Video Case ... 403
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Eleven Designing Adaptive Organizations ... 408
Designing Organizational Structures ... 411
Departmentalization ... 413
Functional Departmentalization ... 413
Product Departmentalization ... 414
Customer Departmentalization ... 416
Geographic Departmentalization ... 419
Matrix Departmentalization ... 419
Organizational Authority ... 423
Chain of Command ... 423
Line Versus Staff Authority ... 423
Delegation of Authority ... 424
Degree of Centralization ... 426
Job Design ... 428
Job Specialization ... 428
Job Rotation, Enlargement, and Enrichment ... 430
Job Characteristics Model ... 431
Designing Organizational Processes ... 437
Intraorganizational Processes ... 437
Reengineering ... 439
Empowerment ... 441
Behavioral Informality ... 442
Interorganizational Processes ... 445
Modular Organizations ... 446
Virtual Organizations ... 448
Boundaryless Organizations ... 449
What Really Happened? ... 452
Key Terms ... 453
What Would You Do-ⅱ? ... 454
Critical-Thinking Video Case ... 455
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Part Four Organizing People, Projects, and Processes ... 459
Chapter Twelve Managing Individuals and a Diverse Work Force ... 460
Diversity and Why It Matters ... 463
Diversity : Differences That Matter ... 463
Diversity Is Not Affirmative Action ... 463
Diversity Makes Good Business Sense ... 465
Diversity and individual Differences ... 469
Surface-Level Diversity ... 471
Age ... 471
Gender ... 471
Race / Ethnicity ... 473
Mental or Physical Disabilities ... 474
Deep-Level Diversity ... 478
Big Five Dimensions of Personality ... 479
Work-Related Personality Dimensions ... 482
How Can Diversity Be Managed? ... 487
Managing Diversity ... 487
Diversity Paradigms ... 487
Diversity Principles ... 489
Diversity Training and Practices ... 491
What Really Happened? ... 494
Key Terms ... 495
What Would You Do-ⅱ? ... 496
Critical-Thinking Video Case ... 497
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Thirteen Managing Teams ... 500
Why Work Teams? ... 502
The Good and Bad of Using Teams ... 503
The Advantages of Teams ... 503
The Disadvantages of Teams ... 506
When to Use Teams ... 509
Kinds of Teams ... 512
Autonomy, the Key Dimension ... 513
Special Kinds of Teams ... 515
Managing Work Teams ... 518
Work Team Characteristics ... 519
Team Norms ... 519
Team Cohesiveness ... 520
Team Size ... 522
Team Conflict ... 523
Stages of Team Development ... 524
Enhancing Work Team Effectiveness ... 527
Setting Team Goals and Priorities ... 527
Selecting People for Teamwork ... 530
Team Training ... 530
Team Compensation and Recognition ... 532
What Really Happened? ... 538
Key Terms ... 538
What Would Do-ⅱ? ... 540
<B><FONT color ... #0000
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Chapter Fourteen Managing Human Resource Systems ... 544
Determining Human Resource Needs. ... 546
Human Resource Planning ... 548
Forecasting Demand and Supply ... 549
Human Resource Information Systems ... 551
Employment Legislation ... 553
Federal Employment Laws ... 554
Adverse Impact and Employment Discrimination ... 556
Sexual Harassment ... 557
Finding Qualified Workers ... 560
Recruiting ... 560
Job Analysis and Recruiting ... 560
Internal Recruiting ... 562
External Recruiting ... 563
Selection ... 565
Application Forms and Resumes ... 565
References and Background Checks ... 567
Selection Tests ... 568
Interviews ... 571
Developing Qualified Workers ... 575
Training ... 575
Determining Training Needs ... 576
Training Methods ... 578
Evaluating Training ... 580
Performance Appraisal ... 581
Accurately Measuring job Performance ... 582
Sharing Performance Feedback ... 584
Keeping Qualified Workers ... 586
Compensation ... 586
Compensation Decisions ... 587
Employment Benefits ... 589
Employee Separations ... 590
Terminating Employees ... 590
Downsizing ... 591
Retirement ... 593
Employee Turnover ... 593
What Really Happened? ... 595
Key Terms ... 596
What Would You Do-ⅱ? ... 597
Critical-Thinking Video Case ... 598
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Fifteen Managing Service and Manufacturing Operations ... 602
Managing for Productivity and Quality ... 604
Productivity ... 604
Why Productivity Matters ... 605
Kinds of Productivity ... 606
Quality ... 608
Quality-Related Product Characteristics ... 609
Quality-Related Service Characteristics ... 610
ISO 9000 ... 611
Malcolm Baldrige National Quality Award ... 612
Total quality <B><FONT color ... #0000
Managing Operations ... 616
Service Operations ... 616
The Service-Profit Chain ... 617
Service Recovery and Empowerment ... 619
Manufacturing Operations ... 621
Amount of Processing in Manufacturing Operations ... 622
Flexibility of Manufacturing Operations ... 624
Inventory ... 628
Types of Inventory ... 629
Measuring Inventory ... 630
Costs of Maintaining an Inventory ... 632
Managing Inventory ... 633
What Really Happened? ... 638
Key Terms ... 640
What Would You Do-ⅱ? ... 640
Critical-Thinking Video Case ... 641
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Part Five Leading ... 645
Chapter Sixteen Motivation ... 646
What is Motivation? ... 647
Basics of Motivation ... 648
Effort and Performance ... 649
Need Satisfaction ... 651
Extrinsic and Intrinsic Rewards ... 653
Motivating with the Basics ... 655
How Perceptions and Expectations Affect Motivation ... 657
Equity Theory ... 657
Components of Equity Theory ... 658
How People React to Perceived Inequity ... 659
Motivating with Equity Theory ... 661
Expectancy Theory ... 663
Components of Expectancy Theory ... 663
Motivating with Expectancy Theory ... 665
How Rewards and Goals Affect Motivation ... 667
Reinforcement Theory ... 667
Components of Reinforcement Theory ... 669
Schedules for Delivering Reinforcement ... 671
Motivating with Reinforcement Theory ... 673
Goal-Setting Theory ... 676
Components of Goal-Setting Theory ... 677
Motivating with Goal-Setting Theory ... 679
Motivating with the Integrated Model ... 683
What Really Happened? ... 683
Key Terms ... 685
What Would You Do-ⅱ? ... 686
Critical-Thinking Video Case ... 687
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Seventeen Leadership ... 690
What Is Leadership? ... 692
Leadership ... 692
Leaders versus Managers ... 693
Substitutes for Leadership : Do Leaders Always Matter? ... 694
Who Leaders Are and What Leaders Do ... 697
Leadership Traits ... 697
Leadership Behaviors ... 700
Situational Leadership ... 703
Putting Leaders in the Right Situation : Fiedler's Contingency Theory ... 704
Leadership Style : Least Preferred Co-worker ... 705
Situational Favorableness ... 705
Matching Leadership Styles and Situations ... 707
Adapting Leader Behavior : Path-Goal Theory ... 708
Leadership Styles ... 709
Subordinate and Environmental Contingencies ... 712
Adapting Leader Behavior : Hersey & Blanchard's Situational Theory ... 713
Worker Maturity ... 714
Leadership Styles ... 714
Adapting Leader Behavior : Normative Decision Theory ... 716
Decision Styles ... 717
Decision Quality and Acceptance ... 717
Strategic Leadership ... 721
Visionary Leadership ... 721
Charismatic Leadership ... 722
Transformational Leadership ... 725
What Really Happened? ... 728
Key Terms ... 729
What Would You Do-ⅱ? ... 730
Critical-Thinking Video Case ... 731
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
Chapter Eighteen Managing Communication ... 734
What Would You Do? ... 735
Communication ... 736
Perception and Communication Problems ... 737
Basic perception Process ... 737
Perception Problems ... 740
Perceptions of Others ... 742
Self-Perception ... 743
Kinds of Communication ... 744
The Communication Process ... 744
Formal Communication Channels ... 747
Informal Communication Channels ... 748
Coaching and Counseling : One-on-One Communication ... 750
Nonverbal Communication ... 751
Improving Communication ... 753
Managing One-on-One Communication ... 753
Choosing the Right Communication Medium ... 753
Listening ... 754
Giving Feedback ... 757
Improving Cross-Cultural Communication ... 758
Managing Organization-Wide Communication ... 760
Improving Transmission : Getting the Message Out ... 760
Improving Reception : Hearing What Others Feel and Think ... 762
What Really Happened? ... 765
Key Terms ... 766
What Would You Do-ⅱ? ... 766
Critical-Thinking Video Case ... 767
<B><FONT color ... #0000
Develop Your <B><FONT color ... #0000
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