목차 일부
Part 1. Hotel
Chapter 1. Reservation
1. Making a reservation (1) ... 15
2. Making a reservation (2) ... 16
3. Cancelling reservation ... 17
4. Change the reservation ... 18
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목차 전체
Part 1. Hotel
Chapter 1. Reservation
1. Making a reservation (1) ... 15
2. Making a reservation (2) ... 16
3. Cancelling reservation ... 17
4. Change the reservation ... 18
5. No vacancy (1) ... 19
6. No vacancy (2) ... 20
7. Confirming reservation (1) ... 20
8. Confirming reservation (2) ... 21
9. Excercise ... 22
10. Useful expression ... 25
Chapter 2. Check-in
1. Normal check-in (1) ... 27
2. Normal check-in (2) ... 28
3. Group check-in ... 29
4. Walk-in guest ... 30
5. Over-booking ... 31
6. Complaining the reservation ... 32
7. Helping registration ... 33
8. Fault in reservation ... 34
9. Excercise ... 35
10. Useful expression ... 38
Chapter 3. Uniform Service
1. Guide guest to room ... 40
2. Ordering something ... 41
3. Baggage handling (1) ... 42
4. Baggage handling (2) ... 42
5. Explaining room ... 43
6. Message handling ... 44
7. Parking service (1) ... 45
8. Parking service (2) ... 45
9. Asking cab ... 46
10. Mailing service ... 47
11. Self lock-out ... 48
12. Leaving baggage to bell desk ... 49
13. Excercise ... 49
14. Useful expression ... 52
Chapter 4. Concierge
1. City information ... 54
2. Help shopping ... 55
3. Fax service ... 56
4. Copy service ... 56
5. Helping restaurant reservation ... 57
6. Mail service ... 58
7. Excercise ... 59
8. Useful expression ... 62
Chapter 5. Telephone
1. Overseas Call ... 64
2. Wake up call (1) ... 65
3. Wake up call (2) ... 65
4. Collect call ... 66
5. Switch to guest ... 67
6. No answer from guest ... 68
7. Excercise ... 68
8. Useful expression ... 71
Chapter 6. Room Service
1. Taking order ... 73
2. Ordering breakfast (1) ... 74
3. Ordering breakfast (2) ... 75
4. Delivering order ... 76
5. Reserve for dinner ... 77
6. Ordering liquor ... 77
7. Excercise ... 78
8. Useful expression ... 81
Chapter 7. Housekeeping
1. Laundry service ... 82
2. Extra blanket request ... 83
3. Room clean up ... 84
4. Television fixing ... 84
5. Lost and found ... 85
6. Do not disturb ... 86
7. Dry cleaning service ... 87
8. Excercise ... 88
9. Useful expression ... 91
Chapter 8. Check-out
1. Pays in cash ... 93
2. Pays in personal cheque ... 94
3. Pays with credit card ... 95
4. Pays with city ledger ... 96
5. Late check-out ... 97
6. Cashing a cheque ... 97
7. Verifying the bill ... 98
8. Money exchange ... 99
9. Excercise ... 100
10. Useful expression ... 103
Chapter 9. Other Facilities
1. Fitness center ... 105
2. Information facilities ... 106
3. Sauna ... 108
4. Gift shop ... 109
5. Souvenir shop ... 110
6. Bakery (1) ... 111
7. Bakery (2) ... 112
8. Swimming pool ... 112
9. Excercise ... 113
10. Useful expression ... 116
Part 2. Restaurant
Chapter 10. Reservation
1. Reserving a dinner ... 119
2. Giving information ... 120
3. Fully booked ... 121
4. Checking availability ... 122
5. Seats near the window ... 123
6. Excercise ... 123
7. Useful expression ... 126
Chapter 11. Reception
1. Direct to the table ... 127
2. Greeting to the guest ... 128
3. Walk-in guest ... 128
4. Waiting for a table ... 129
5. Disabled guest ... 130
6. Excercise ... 130
7. Useful expression ... 133
Chapter 12. Information for Order
1. Suggesting the specialty ... 134
2. Giving another choice ... 135
3. Serving vegetarian ... 136
4. Explaining Korean food (1) ... 137
5. Explaining Korean food (2) ... 137
6. Explaining Korean food (3) ... 138
7. Excercise ... 139
8. Useful expression ... 141
Chapter 13. Taking Order
1. Ordering a drink before dinner ... 143
2. Recommending today's special ... 144
3. Ordering meat ... 145
4. Ordering a sushi ... 146
5. Suggesting a meal ... 147
6. Ordering a dessert ... 148
7. Excercise ... 149
8. Useful expression ... 152
Chapter 14. Ordering Beverage
1. Ordering a Wine ... 154
2. Ordering beer ... 155
3. Ordering another drinks ... 156
4. Ordering a Scotch ... 157
5. Excercise ... 158
6. Useful expression ... 161
Chapter 15. Menu Service
1. Taking dish away ... 162
2. Serving order ... 163
3. Non-smoking seats ... 164
4. Separating checks ... 165
5. Explaining the difference ... 166
6. Running out of the menu ... 167
7. Excercise ... 168
8. Useful expression ... 171
Chapter 16. Handling Complaints
1. Spilling Juice ... 172
2. Complaining about food (1) ... 173
3. Complaining about food (2) ... 175
4. Complaining about food (3) ... 175
5. Complaining about service (1) ... 176
6. Complaining about service (2) ... 176
7. Excercise ... 177
8. Useful expression ... 181
Chapter 17. Billing Service
1. Paying with traveller's cheque ... 182
2. Transfering to room charge ... 183
3. Paying in foreign currency ... 184
4. Paying with credit card ... 185
5. Using a voucher ... 186
6. Excercise ... 187
7. Useful expression ... 190
Chapter 18. Job Interview & Resume
1. Interview for a job (1) ... 191
2. Interview for a job (2) ... 192
3. Interview for a job (3) ... 193
4. Example of job interview ... 195
5. Writing a resume ... 199
6. Letter of application (1) ... 201
7. Letter of application (2) ... 202
Chapter 19. Informal Word & Expression
1. Hotel & Restaurant expression ... 205
2. Other useful expression ... 211
부록 해외여행에서 필요한 Global Manners ... 227
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