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CONTENTS
Preface ... ⅶ
PARTⅠ INTRODUCTION
1. IMAGINATION IN MOTION ... 3
Development of Reference Service ... 5
Reference Service Today ... 11
2. REFERENCE LIBRARAIN AND THOSE HE SER...
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목차 전체
CONTENTS
Preface ... ⅶ
PARTⅠ INTRODUCTION
1. IMAGINATION IN MOTION ... 3
Development of Reference Service ... 5
Reference Service Today ... 11
2. REFERENCE LIBRARAIN AND THOSE HE SERVES ... 14
Qualities for Success in Reference ... 15
The users of Information ... 22
Toward a Philosophy of Reference Service ... 27
PARTⅡ DIRECT REFERENCE SERVICE
3. QUSTION AND ANSWER ... 37
The Reference Interview ... 44
After the Interview ... 49
4. SEARCH STRATEGY ... 53
Search Sources ... 56
Flow-chart Analysis ... 58
Search in Depth ... 66
Unanswered Questions ... 68
PARTⅢ INDIRECT REFERENCE SERVICE
5. SELECTION OF REFERENCE SOURCES ... 77
Ordering of Reference Books ... 79
Out-of-print Works ... 81
Negative Selection ... 87
6. NONBOOK MATERIALS AND SPECIAL COLLECTIONS ... 91
Audio-Visual materials ... 91
Pamphlets ... 94
Unpublished Materials ... 96
Local History and Genealogy ... 99
7. EVALUATING THE REFERENCE COLLECTION ... 104
8. PREPARING AND SEARCHING BIBLIOGRAPHIES ... 111
Steps in Preparation ... 111
Bibliographic Style ... 113
Searching Bibliographies ... 119
PARTⅣ REFERENCE SERVICE IN LIBRARIES
9. PUBLIC LIBRARY REFERENCE SERVICES ... 131
Administration ... 135
Policies and Practices ... 140
10. ACADEMIC LIBRARY REFERENCE SERVICE BY NORMAN HOYLE ... 145
Reference Services to Undergraduates ... 146
Reference Service to Graduate Students ... 151
Reference Service to the Faculty ... 153
Organization ... 157
Administration ... 159
11. SPECIAL LIBRARY REFERENCE SERVICE BY IRVING M. KLEMPNER ... 164
12. REFERENCE SERVICE TO CHILDREN BY LILLIAN ORSINI ... 173
Selection ... 175
Evaluation of reference Books ... 175
Arrangement of Collection ... 177
Interpretation ... 178
Record-keeping ... 180
13. A NETWORK OF LIBRARIES ... 181
Interlibrary Loan ... 183
Local and State Systems ... 188
National Systems ... 193
Information Centers ... 196
Switching Centers ... 202
Necessary Network Elements ... 204
Bibliographic Guides and Directories ... 208
PARTⅤ AUTOMATED REFERENCE SERVICE
14. COMPUTERS AND THE LIBRARY ... 215
Computer Programs ... 218
Terminology ... 222
Automation of Cataloging ... 225
Automation of Records ... 229
Automation of Reference Sources ... 229
Automation Used in Libraries ... 231
Name and Title Index ... 237
Subject Index ... 245
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