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Excellence in the emergency department : how to get results
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| 자료유형 | 단행본 |
|---|---|
| 서명/저자사항 | Excellence in the emergency department : how to get results/ Stephanie J. Baker. |
| 개인저자 | Baker, Stephanie J. |
| 발행사항 | Gulf Breeze, FL: Fire Starter Pub., ?009. |
| 형태사항 | 1 online resource (viii, 180 pages: illustrations, portrait). |
| 기타형태 저록 | Print version: Baker, Stephanie J. Excellence in the emergency department. Gulf Breeze, FL : Fire Starter Pub., ?009 9780984079483 |
| ISBN | 9781622180103 1622180100 |
| 서지주기 | Includes bibliographical references (pages 171-176). |
| 내용주기 | Cover Page; Praise for Excellence in the Emergency Department; Dedication; Foreword; Introduction; Fantasy or Reality?; SECTION 1-"Why Change?"; Chapter 1: The Resistance Reality; Reasons for resistance to change in the Emergency Department; Overcoming barriers and driving out negativity; Dealing with low performers; Chapter 2: Building the Case for Service; The quality / service connection; Evidence-Based Leadership SM; Financial Impact; Chapter 3: Connecting the Dots; The Healthcare Flywheel? The External Market: Is Your ED Unique?; The Five Pillars. Key Learning Points: Connecting the DotsSECTION 2-Three ""Must Have"" Tactics to Move Your ED in 90 Days; Chapter 4: Rounding for Outcomes; Leader Rounding on Staff; Leader Rounding on Patients; Rounding in the Reception Area; Chapter 5: Discharge Phone Calls; Why Bother?; How and When to Make the Calls; Who Makes the Calls?; Chapter 6: Bedside Shift Report; Why Is It Important?; Manage Up, Transfer Trust, and Build Confidence: What's in It for Staff; SECTION 3-Advanced Tactics to Accelerate and Sustain Success; Chapter 7: Key Words at Key Times. AIDET SM for ED: The five fundamentals of serviceChapter 8: Hourly Rounding with Individualized Patient Care in the ED; Why We Round Hourly in the ED; How to Get Started; Chapter 9: Interdepartmental Communication Tools; Hold a Stakeholder Meeting; Internal Customer Rounding; Stand-Up Meetings or ""Huddles""; No ED Left Behind; Bibliography; Resources; Acknowledgments; About the Author. |
| 요약 | By implementing proven, evidence-based tools and techniques, leaders can overcome the excuses and create an ED where employees and physicians want to work and patients want to receive care. That's true whether your ED is big or small, inner city or rural, or any combination of the above. Excellence in the Emergency Department explains how. Author Stephanie Baker, has created an outstanding resource book filled with proven, easy-to-implement, step-by-step instructions that will help you move your emergency department forward. These process-improvement tactics are based on research Studer Group. |
| 일반주제명 | Hospitals --Emergency services. Medical care --Quality control. Medical care --Evaluation. Quality assurance. HEALTH & FITNESS --First Aid. MEDICAL --Allied Health Services --Emergency Medical Services. Hospitals --Emergency services. Medical care --Evaluation. Medical care --Quality control. Quality assurance. Emergency Service, Hospital --organization & administration. Health Care Evaluation Mechanisms. Hospital-Patient Relations. Quality Assurance, Health Care --methods. |
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