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Continual service improvement manager : careers in IT service management
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| 자료유형 | 단행본 |
|---|---|
| 서명/저자사항 | Continual service improvement manager : careers in IT service management/ David Whapples. |
| 개인저자 | Whapples, David,author. |
| 형태사항 | 1 online resource (130 pages): illustrations, tables. |
| 총서사항 | BCS Guides to IT Roles |
| 기타형태 저록 | Print version: Whapples, David. Continual service improvement manager : careers in IT service management. Wiltshire, England : BCS, ?015 xii, 115 pages BCS Guides to IT Roles 9781780172248 |
| ISBN | 9781780172255 1780172257 1780172249 9781780172248 1780172265 9781780172262 1780172273 9781780172279 |
| 기타표준부호 | 9781780172248 |
| 서지주기 | Includes bibliographical references and index. |
| 요약 | The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks. |
| 일반주제명 | Information technology --Management. Support services (Management) BUSINESS & ECONOMICS --Industrial Management. BUSINESS & ECONOMICS --Management. BUSINESS & ECONOMICS --Management Science. BUSINESS & ECONOMICS --Organizational Behavior. COMPUTERS --Computer Literacy. COMPUTERS --Computer Science. COMPUTERS --Data Processing. COMPUTERS --Hardware --General. COMPUTERS --Information Technology. COMPUTERS --Machine Theory. COMPUTERS --Reference. Information technology --Management. Support services (Management) |
| 언어 | 영어 |
| 바로가기 |  |
