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Improve your communication skills Fourth edition
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| 자료유형 | 단행본 |
|---|---|
| 서명/저자사항 | Improve your communication skills/ Alan Barker. |
| 개인저자 | Barker, Alan,1956- author. |
| 판사항 | Fourth edition. |
| 형태사항 | 1 online resource. |
| 총서사항 | Creating success |
| 기타형태 저록 | Print version: Barker, Alan, 1956- author. Improve your communication skills Fourth edition. New York, NY : Kogan Page, 2016 9780749475758 |
| ISBN | 9780749475765 0749475765 |
| 일반주기 |
Revised edition of Improve your communication skills, 2013.
|
| 내용주기 | About this book; 1 What is communication?; The transmission model; From transmission to reception: turning the model around; Getting to know each other; A new definition of communication; 2 How conversations work; The three basic rules of good conversation; Why do conversations go wrong?; Putting conversations in context; Working out the relationship; Managing behaviour; The uses of conversation; 3 Seven ways to improve your conversations; Clarify your objective; Structure your thinking; Manage your time; Find common ground; Move beyond argument; Summarize often; Use visuals 4 The skills of enquiryPaying attention; Treating the speaker as an equal; Cultivating ease; Encouraging; Asking quality questions; Rationing information; Giving positive feedback; 5 The skills of persuasion; Character, logic and passion; What's the Big Idea?; Arranging your ideas logically; Expressing your ideas; Remembering your ideas; Delivering effectively; 6 Tough conversations; Six tough conversations; What makes conversations tough?; How we make tough conversations tougher; Three steps towards better tough conversations; 7 Making a presentation; Preparing for the presentation Managing the materialControlling the audience; Looking after yourself; Answering questions; 8 Putting it in writing; The trouble with e-mail; From speaking to writing; Editing your work; 9 Networking: the new conversation; To network or not to network?; Preparing to network; The skills of networking conversations; Following up and building your network; Appendix |
| 요약 | "Excellent communication skills are vital in today's workplace. Whether keeping the interest of a large audience, impressing a potential employer or simply winning the argument at an important meeting, sounding the part is key. This fourth edition of Improve Your Communication Skills is full of practical advice on all aspects of verbal and non-verbal communication. It gives vital tips on improving conversations and building rapport with colleagues, learning the skills of persuasion, and writing effective emails, letters and reports. This editionincludes new information focusing on communicating across borders and virtual teams and a new chapter on managing difficult conversations"-- |
| 요약 | "Improve Your Communication Skills is your practical guide to effective verbal, non-verbal and written communication in business. Full of proven tips and techniques, it will help you keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting. Better communication skills can have a direct impact on your career development. This book provides vital guidance on improving your conversations, building rapport with colleagues, learning skills of persuasion, giving effective presentations, writing effective emails, letters and reports, and networking successfully. Now in its 4th edition, essential new content includes communicating across borders and virtual teams, influencing others subtly and managing difficult conversations, as well as helpful checklists and exercises. With the help of Improve Your Communication Skills, you will be able to achieve verbal, vocal and visual success - getting your message across every time. The creating success series of books... With over one million copies sold, the hugely popular Creating Success series covers a wide variety of topics and is written by an expert team of internationally best-selling authors and business experts. This indispensable business skills collection is packed with new features, practical content and inspiring guidance for readers across all stages of their careers"-- |
| 해제 | Provided by publisher. |
| 해제 | Provided by publisher. |
| 일반주제명 | Business communication. BUSINESS & ECONOMICS / Careers / General. BUSINESS & ECONOMICS / Business Communication / General. SELF-HELP / Personal Growth / General. Business communication. BUSINESS & ECONOMICS / General |
| 언어 | 영어 |
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