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Lead right for your company's type : how to connect your culture with your customer promise
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| 자료유형 | 단행본 |
|---|---|
| 서명/저자사항 | Lead right for your company's type : how to connect your culture with your customer promise/ William E. Schneider. |
| 개인저자 | Schneider, William E.,author. |
| 형태사항 | 1 online resource (xxiii, 219 pages). |
| 기타형태 저록 | Print version: Schneider, William E. Lead right for your company's type. New York, NY : AMACOM, [2017] 9780814437995 |
| ISBN | 9780814438008 0814438008 |
| 서지주기 | Includes bibliographical references and index. |
| 내용주기 | Cover; Contents; Foreword; Introduction: Your Enterprise Is a Living People System; SECTION I: THE FOUR LIVING ENTERPRISES; 1. The Four Living Enterprises: Determining Your Organization's Type; 2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services; 3. The Enrichment Enterprise: Elevating Customer's Lives; 4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services; 5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer. 6. The System-Centric Mind-set: Start and Stay with Your Living SystemSECTION II: HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP; 7. Focus: Establishing the Magnetic North for Your Enterprise; 8. Configuration: Properly Connecting Core and Support Work Processes; 9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise; 10. Balance: Keeping Your Strengths from Becoming Weaknesses; 11. Adaptation: Adapting to Environmental and Life Cycle Changes; 12. Conclusion. APPENDIX ANALYTICS: USING THE VALIDATED ASSESSMENTS AVAILABLE TO YOU AND YOUR ENTERPRISEThe Enterprise-Level Assessments; Enterprise Customer Promise Indicator (ECPI)"; Enterprise Culture Indicator (ECI)"; Enterprise Leadership Team Indicator (ELTI)"; The Individual-Level Assessments; Individual Leader Indicator (ILI)"; Individual Contributor Indicator (ICI)"; References; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Y; Z; Free Sample from The 10 Laws of Trust by Joel Peterson; About AMACOM. |
| 요약 | Success starts with knowing the kind of business you're really in. Lead Right for Your Company's Type argues that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). When leadership practices fit the customer promise and company type, the organization thrives. |
| 일반주제명 | Leadership. Organizational behavior. Corporate culture. Customer relations. BUSINESS & ECONOMICS --Industrial Management. BUSINESS & ECONOMICS --Management. BUSINESS & ECONOMICS --Management Science. BUSINESS & ECONOMICS --Organizational Behavior. Corporate culture. Customer relations. Leadership. Organizational behavior. |
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