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Service level manager : careers in IT service management
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| 자료유형 | 단행본 |
|---|---|
| 서명/저자사항 | Service level manager : careers in IT service management/ John Sansbury. |
| 개인저자 | Sansbury, John,author. |
| 단체저자명 | BCS, The Chartered Institute for IT,issuing body. |
| 형태사항 | 1 online resource (1 volume): illustrations. |
| ISBN | 9781780172972 1780172974 |
| 서지주기 | Includes bibliographical references and index. |
| 요약 | The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. |
| 일반주제명 | Information technology --Management. Business --Data processing --Management. Service-level agreements. Business --Data processing --Management. Information technology --Management. Service-level agreements. BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior |
| 언어 | 영어 |
| 바로가기 |  |
