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IT-Enabled Monitoring in the Gig Economy

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자료유형학위논문
서명/저자사항IT-Enabled Monitoring in the Gig Economy.
개인저자Liang, Chen.
단체저자명Arizona State University. Business Administration.
발행사항[S.l.]: Arizona State University., 2019.
발행사항Ann Arbor: ProQuest Dissertations & Theses, 2019.
형태사항210 p.
기본자료 저록Dissertations Abstracts International 81-04A.
Dissertation Abstract International
ISBN9781085690164
학위논문주기Thesis (Ph.D.)--Arizona State University, 2019.
일반주기 Source: Dissertations Abstracts International, Volume: 81-04, Section: A.
Advisor: Gu, Bin
이용제한사항This item must not be sold to any third party vendors.This item must not be added to any third party search indexes.
요약Two-sided online platforms are typically plagued by hidden information (adverse selection) and hidden actions (moral hazard), limiting market efficiency. Under the context of the increasingly popular online labor contracting platforms, this dissertation investigates whether and how IT-enabled monitoring systems can mitigate moral hazard and reshape the labor demand and supply by providing detailed information about workers' effort. In the first chapter, I propose and demonstrate that monitoring records can substitute for reputation signals such that they attract more qualified inexperienced workers to enter the marketplace. Specifically, only the effort-related reputation information is substituted by monitoring but the capability-related reputation information. In line with this, monitoring can lower the entry barrier for inexperienced workers on platforms. In the second chapter, I investigate if there is home bias for local workers when employers make the hiring decisions. I further show the existence of home bias from employers and it is primarily driven by statistical inference instead of personal "taste". In the last chapter, I examine if females tend to have a stronger avoidance of monitoring than males. With the combination of the observational data and experimental data, I find that there is a gender difference in avoidance of monitoring and the introduction of the monitoring system increases the gender wage gap due to genders differences in such willingness-to-pay for the avoidance of monitoring. These three studies jointly contribute to the literature on the online platforms, gig economy and agency theory by elucidating the critical role of IT-enabled monitoring.
일반주제명Business administration.
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