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Decoding Supportive Interaction on Social Networking Sites: Channels, Messages and Interactants
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| 자료유형 | 학위논문 |
|---|---|
| 서명/저자사항 | Decoding Supportive Interaction on Social Networking Sites: Channels, Messages and Interactants. |
| 개인저자 | Malloch, Yining Zhou. |
| 단체저자명 | University of California, Davis. Communication. |
| 발행사항 | [S.l.]: University of California, Davis., 2019. |
| 발행사항 | Ann Arbor: ProQuest Dissertations & Theses, 2019. |
| 형태사항 | 118 p. |
| 기본자료 저록 | Dissertations Abstracts International 81-03B. Dissertation Abstract International |
| ISBN | 9781085795715 |
| 학위논문주기 | Thesis (Ph.D.)--University of California, Davis, 2019. |
| 일반주기 |
Source: Dissertations Abstracts International, Volume: 81-03, Section: B.
Advisor: Feng, Bo. |
| 이용제한사항 | This item must not be sold to any third party vendors. |
| 요약 | Social network sites (SNS) have become convenient places for people to seek and provide social support and social support is important to individual well-being. Guided by the masspersonal communication model (MCM), this dissertation aims at understanding receiving and providing social support on SNS. It first examined the effect of SNS communication channels on supportive message quality evaluation and the support recipient's probability of expressing appreciation. A 2 (channels: interpersonal vs. masspersonal) by 3 (support message: emotional vs. informational vs. tangible) by 2 (scenario: sickness vs. car) factorial experiment among 480 undergraduate students was conducted. Results show that the message sent through the one-to-one interpersonal channel was rated higher quality compared to the message sent through the masspersonal channel. When the message quality was rated as low, the support recipient was more likely to express appreciation to the support provider if the message was sent through the private channel than the masspersonal channel. When the message quality was perceived high, the recipient will likely express appreciation regardless of the channels. The second study investigated how message features, including valence and event referent of the post and the interface feature, i.e. an option that facilitates switching between public or private channels can influence support providers' response and the use of private channels. A 2 (post valence: positive vs. negative) by 2 (event referent: self vs. other) by 2 (interface: channel switch button vs. no button) by 2 (topic: cancer vs. baby) factorial experiment was implemented among 423 participants on Amazon Mechanical Turk. Results showed that when viewing a negative post, participants' support provision efficacy and impression management efficacy were lower than viewing a positive post. Having the channel switch option can reduce the threats of negative post on support provision efficacy and impression management efficacy compared to not having the button. Support provision efficacy was positively related to the word count of participants' comments while impression management efficacy was negatively related to the word count. Participants wrote comments with fewer cognitive processing words, more positive emotion words, and fewer negative emotion and I-pronouns when replying to the positive post than the negative post. When provided a channel switch button, participants were likely to switch to the private channel when responding to a negative post whereas stay in the public channel when responding to a positive post. Implications for social support research and practice was discussed. |
| 일반주제명 | Communication. Psychology. Mass communications. |
| 언어 | 영어 |
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