상세정보
Export to Refworks부가기능
How Can Metrics Matter: Performance Management Reforms in the City of Los Angeles
상세 프로파일
| 자료유형 | 학위논문 |
|---|---|
| 서명/저자사항 | How Can Metrics Matter: Performance Management Reforms in the City of Los Angeles. |
| 개인저자 | Jackman, Robert W. |
| 단체저자명 | University of Southern California. Public Policy. |
| 발행사항 | [S.l.]: University of Southern California., 2019. |
| 발행사항 | Ann Arbor: ProQuest Dissertations & Theses, 2019. |
| 형태사항 | 246 p. |
| 기본자료 저록 | Dissertations Abstracts International 81-05A. Dissertation Abstract International |
| ISBN | 9781687938831 |
| 학위논문주기 | Thesis (Ph.D.)--University of Southern California, 2019. |
| 일반주기 |
Source: Dissertations Abstracts International, Volume: 81-05, Section: A.
Advisor: Musso, Juliet A. |
| 이용제한사항 | This item must not be sold to any third party vendors. |
| 요약 | Performance management reforms have become widespread across all levels of government within the United States and internationally. The purpose of these performance management systems is to utilize data to improve organizational processes, accountability, and ultimately, services delivered to citizens. Beyond a handful of prominent success stories, most attempts have ended up partially adopted, treated as a compliance exercise, or outright failures. This dissertation explores performance management systems through a holistic three-year study of reforms within the City of Los Angeles.Three interlocking research questions are explored in this dissertation. First, how is success defined when it comes to performance management reforms? Is it simply the adoption of performance measures or a deeper shift in how a public organization functions? Second, what factors are central to successful performance management systems and in what combination? Third, how do organizations overcome obstacles that arise while implementing performance management reforms?The above questions and the evolution of reforms in Los Angeles are examined through a unique mixed methods research approach. This research approach is layered upon a theoretical underpinning that considers the operational, managerial, and institutional levels of the City. Three different methodologies are employed in a complementary fashion. Semi-structured case- studies organized around different performance management themes are employed. Multivariate regression analysis via several time varied models that incorporate survey data and other quantitative data. Finally, qualitative comparative analysis (QCA) using Boolean logic is employed as a methodological bridge between the other two research methods.This dissertation finds that both process-based measures of success and measures of data-driven decision-making should be employed when considering the success of a performance management system. Success factors for performance management systems identified through multiple methodological approaches include leadership, good metrics, organizational size, strategic planning, and organizational culture. Additionally, the combination of strong leadership, organizational size, and good metrics were found to be a causal configuration of factors that led to good outcomes for performance management reforms. Finally, the research demonstrated that inadequate data systems and a lack of financial resources are obstacles that could be overcome on the path to implementing successful reforms. |
| 일반주제명 | Public administration. Public policy. Organization theory. |
| 언어 | 영어 |
| 바로가기 | 
: 이 자료의 원문은 한국교육학술정보원에서 제공합니다. |
