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CHAPTER 1 첫인상을 좌우하는 말 한마디 ················· 11
''말을 잘 한다''는 것 ····························· 12
말과 첫인상 ··································· 16
듣기 싫어하는 말 7가지 ··························· 18
진...
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목차 전체
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CHAPTER 1 첫인상을 좌우하는 말 한마디 ················· 11
''말을 잘 한다''는 것 ····························· 12
말과 첫인상 ··································· 16
듣기 싫어하는 말 7가지 ··························· 18
진정성이 중요하다 ······························· 21
행동의 소리 ··································· 25
실언을 피하라 ································ 26
CHAPTER 2 공감적 경청 ··························· 31
듣는 것은 생존이다 ····························· 32
잘 듣지 못하는 이유 ································· 34
설득하고 싶다면 경청하라 ························ 37
공감적 경청 ··································· 39
청중이 결정한다 ·································· 42
CHAPTER 3 좋은 관계를 만드는 질문 ·················· 45
질문은 존중이다 ·································· 46
왜 질문하지 않아요? ································ 48
질문으로 설득하라 ······························· 51
두려움 없는 질문 ································ 53
소크라테스 질문법 ······························· 55
위험한 질문 ··································· 58
CHAPTER 4 간결하게 말하기 ·························· 61
의사소통 과정과 메시지 ···························· 62
핵심부터 말하기 ·································· 65
짧지만 강한 메시지 ····························· 67
간결하게 말하라 ·································· 69
커뮤니케이션을 방해하는 잡음 ······················· 72
더 좋은 표현을 찾아서 ····························· 76
CHAPTER 5 설득에 이르는 말하기 ······················· 83
에토스, 파토스, 로고스 ···························· 84
사람은 자기방어적이다 ····························· 87
상대에 따라 달라야 한다 ·························· 89
배려에서 출발한다 ······························· 91
타인을 어떻게 인정할 것인가 ························ 93
인정언어 설득언어 ······························· 97
자기 대화(self talk)가 나를 설득한다 ···················· 100
화내지 않고 감정 표현하기 ·························· 101
CHAPTER 6 말투 다스리기 ··························· 105
공격적인 말투, 자신 없는 말투 ························· 106
가는 말이 고와야 ······························ 108
긍정으로 말하기 ································ 109
좋은 습관 만들기 ······························ 111
반말 ········································ 114
친절하라 ······································· 116
CHAPTER 7 실언, 그리고 사과 ····················· 121
말은 상처를 남긴다 ································· 122
실언은 평판을 떨어뜨린다 ···························· 124
실언하는 이유 ···································· 126
차별 언어 ····································· 128
실언하지 않는 방법 ································· 133
꼭 필요한 말인가 ······························ 136
말실수는 바로 사과한다 ························· 138
진정성 있는 사과 ······························ 142
CHAPTER 8 매력 있는 목소리 ······················ 147
마녀는 왜 인어공주의 목소리를 탐했을까 ··············· 148
호흡이 안정감 있는 목소리를 만든다 ················ 149
발성으로 공명음 만들기 ························· 153
발음에서 시작해 발음으로 끝난다 ····················· 157
주의해야 할 발음연습 ····························· 162
허사는 전달을 방해한다 ························· 166
포즈가 말을 살린다 ································· 167
피치는 감정을 드러낸다 ························· 170
파워와 속도 ································· 171
CHAPTER 9 표정, 몸짓으로 말한다 ···················· 175
말 만으로는 부족하다 ····························· 176
표정 근육이 감정에 영향을 미친다 ··················· 179
타인의 시선 ································· 182
제스처는 말에 힘을 실어준다 ······················ 184
마음가짐이 드러나는 태도 ···························· 185
의상은 메시지다 ································ 189
냄새 ········································ 192
CHAPTER 10 내 평판을 만드는 퍼스널 브랜딩 스피치 ······· 195
퍼스널 브랜딩 스피치 ····························· 196
스토리텔링 ··································· 201
삶을 스토리로 만드는 법 ····························· 204
나를 표현하는 한 단어 ··························· 206
전달이 중요하다 ································ 209
어떻게 시작할 것인가 ····························· 210
핵심 메시지 정하기 ································· 214
클로징 한마디가 감동을 만든다 ························· 216
CHAPTER 11 프레젠테이션 잘하는 법 ····················· 219
프레젠테이션할 때 기억해야 할 5가지 ···················· 220
발표 불안이 큰 이유 ······························· 223
불안감 없애는 법 ······························ 226
말하기 연습과 리허설 ····························· 228
누구나 좋은 사회자가 될 수 있다 ····················· 230
사회를 볼 때 주의할 점 ························· 232
마이크 사용법 ···································· 234
CHAPTER 12 면접관에게도 통하는 말하기 ·············· 237
외우면 안 되는 이유 ······························· 238
자기소개 하기 ···································· 241
면접 볼 때 피해야 할 5가지 ························ 244
말하기 계획표 ···································· 247
감사하는 마음 ···································· 252
CHAPTER 13 비대면 시대의 의사소통 ····················· 255
표정을 감추는 마스크 ····························· 256
문자 메시지 소통의 한계 ····························· 258
실언의 새로운 형태 ································· 260
소통방식이 바뀐다 ···························· 262
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