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Managing conflict : a practical guide to resolution in the workplace
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| 자료유형 | 단행본 |
|---|---|
| 서명/저자사항 | Managing conflict : a practical guide to resolution in the workplace/ David Liddle. |
| 개인저자 | Liddle, David(Mediator), author. |
| 형태사항 | 1 online resource (xiv, 306 pages). |
| 기타형태 저록 | Print version: Liddle, David (Mediator) author. Managing conflict 1st Edition. New York : Kogan Page Ltd, [2017] 9780749480882 |
| ISBN | 9780749480899 0749480890 |
| 서지주기 | Includes bibliographical references and index. |
| 내용주기 | Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict -- Managing conflict : a legal perspective -- A practical guide to managing conflict -- Measuring the costs of conflict -- The psychology of conflict and conflict management -- The resolution spectrum -- Developing a resolution policy to replace your traditional grievance procedure -- Mediation. an in-depth analysis -- How to develop an internal mediation scheme -- Tackling bullying and harassment : from process to people -- Total conflict management : a whole-systems approach for preventing and resolving conflict -- Managing workplace and employment disputes. an international perspective -- Resolution resources -- A quick conflict health check -- Glossary -- Index. |
| 요약 | Resolve and prevent conflict in the workplace with this essential guide for HR professionals. |
| 일반주제명 | Conflict management. Interpersonal conflict --Prevention. Personnel management. BUSINESS & ECONOMICS / Industrial Management. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Management Science. BUSINESS & ECONOMICS / Organizational Behavior. Conflict management. Interpersonal conflict --Prevention. Personnel management. |
| 언어 | 영어 |
| 바로가기 |  |
