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Factors Associated with Client Satisfaction at Community-Based Mental Health Agencies in Ohio
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| 자료유형 | 학위논문 |
|---|---|
| 서명/저자사항 | Factors Associated with Client Satisfaction at Community-Based Mental Health Agencies in Ohio. |
| 개인저자 | Wilks, Chrisanne. |
| 단체저자명 | The Ohio State University. Health Services Management and Policy. |
| 발행사항 | [S.l.]: The Ohio State University., 2015. |
| 발행사항 | Ann Arbor: ProQuest Dissertations & Theses, 2015. |
| 형태사항 | 216 p. |
| 기본자료 저록 | Dissertation Abstracts International 79-10B(E). Dissertation Abstract International |
| ISBN | 9780438052307 |
| 학위논문주기 | Thesis (Ph.D.)--The Ohio State University, 2015. |
| 일반주기 |
Source: Dissertation Abstracts International, Volume: 79-10(E), Section: B.
Adviser: Allard Dembe. |
| 요약 | Objectives: This research examines client, case manager, and agency factors including funding, that are associated with client satisfaction at community-based mental health agencies (CMHAs) in Ohio. There were three specific research objectives. |
| 요약 | Methods: A cross sectional survey-based study was completed using three questionnaires administered to agency administrators (N=38), clients (N=338), and case managers (N=185) at CMHAs in Ohio. The independent variables and cofactors examined in |
| 요약 | Results: All respondent agencies (N=38) report collecting client satisfaction data and using data to improve services. Agency characteristics including size, location, and years providing services were not associated with whether agencies consid |
| 요약 | Conclusion: Variables that are most closely related to clients' perspectives and outlook seem to have the most influence on client satisfaction scores when compared to agency-related and funding related variables. Agencies may improve client sat |
| 일반주제명 | Mental health. Health care management. Health sciences. Public health. Public policy. Public health education. Social work. |
| 언어 | 영어 |
| 바로가기 | 
: 이 자료의 원문은 한국교육학술정보원에서 제공합니다. |
