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Effectiveness of EXCUSES in Japanese Business Context: Accounts as Conflict-Management Strategies

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서명/저자사항Effectiveness of EXCUSES in Japanese Business Context: Accounts as Conflict-Management Strategies.
개인저자Yao, Kanako.
단체저자명The Ohio State University. East Asian Languages and Literatures.
발행사항[S.l.]: The Ohio State University., 2017.
발행사항Ann Arbor: ProQuest Dissertations & Theses, 2017.
형태사항192 p.
기본자료 저록Dissertation Abstracts International 79-10A(E).
Dissertation Abstract International
ISBN9780438097384
학위논문주기Thesis (Ph.D.)--The Ohio State University, 2017.
일반주기 Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.
Adviser: Mari Noda.
요약This study examines the effectiveness of EXCUSES implemented in a Japanese business context and reveals the kind of situations where EXCUSES are perceived negatively. EXCUSES are one type of remedial strategies called accounts. The goal of this
요약Interviews and role-plays were conducted in this study. Data were collected from two separate sets of participants, twenty participants in interviews and six participants in role-plays. The present study finds that the effectiveness of EXCUSES d
일반주제명Communication.
Business administration.
언어영어
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